Terms and Conditions

🇬🇧 Ethics – Home To Home Pet Care

Our space is designed for living together in balance, serenity, and harmony.
We welcome only one dog at a time, to ensure calm, genuine attention, and mutual respect.
We don’t ask for “perfect” dogs, but we do ask for respectful and honest owners: mutual trust is at the heart of what we do.

SETTLING IN:

New dog: after two mandatory settle-in sessions, as required by Council regulations, is we are both satisfied, we will provide you with the Contract of Boarding Form which include:

– the booking confirmation policy

– the Veterinary care agreement

✨ IMPORTANT INFO ✨

For insurance & safety reasons,
we may ask you to provide your dog full Medical History or a Veterinary Health Certificate
completed & signed by your Vet regarding your dog health status, for the purpose of assessing suitability and ensuring safe and appropriate boarding care.

This way every dog is safe, comfy & well looked after đź’•

Thank you for your understanding

according to: RCVS (Royal College Veterinary Surgeons) Code of Professional Conduct Section 1.5 “Client records”

– payment policy

A valid booking confirmation can only be obtained by e-mail.

WhatsApp messages are not considered valid